Return and Refund Policy

At Cassiel Helpers, we strive to ensure customer satisfaction with every purchase. Please read our Refund/Return Policy carefully to understand our guidelines.

1. Refund Policy

• Refunds are available only if the product is defective, damaged, or not as described.
• Refund requests must be made within 3 days of receiving the product.
• Refunds will be issued in cash upon approval of the return, as we do not accept electronic payments.

2. Return Policy

• Returns are accepted within 3 days of delivery.
• The item must be in its original condition, unused, and with all tags and packaging intact.
• Customers must provide proof of purchase, such as an order receipt or invoice, to initiate a return.

3. Exchange Policy

• Exchanges are allowed for products of equal value if the returned item meets the conditions outlined in our Return Policy.
• Requests for exchanges must be made within 3 days of receiving the product.
• Exchanges are subject to product availability.

4. Warranty

• At this time, we do not offer any warranty on our products.

5. How to Initiate a Refund/Return/Exchange

• Contact us within 3 days of receiving your product via:
  • Email: [email protected]
• Provide details about your order, including the reason for the request and proof of purchase.
• Our team will guide you through the process and arrange for the return or exchange.

6. Conditions for Refunds and Returns

• Returns will only be accepted if:
  • The product is defective, damaged, or incorrect upon delivery.
  • The item is in its original condition and packaging.
• Refunds will be processed in cash upon receiving and inspecting the returned product.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products damaged due to customer negligence.
• Items that have been used, altered, or are missing original packaging or tags.

8. Important Notes

• Cash on Delivery (COD) is the only payment method available, and refunds will be processed in cash only.
• Shipping fees for returns or exchanges, if applicable, are the responsibility of the customer unless the error is on our part.

Thank you for shopping with Cassiel Helpers. If you have any questions about our policies, please don’t hesitate to contact us.