Shipping Policy

At Cassiel Helpers, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping costs, delivery times, and handling procedures.

1. Shipping Costs

Shipping costs vary based on the destination and the size/weight of the order.
The exact shipping cost will be communicated during the checkout process.

2. Delivery Times

We offer worldwide shipping as we cater to diverse locations.
Estimated delivery times are 5 to 7 business days from the date of order confirmation.
Delivery times may vary due to customs processing, holidays, or unforeseen circumstances.

3. Handling and Processing

Orders are processed within 1-2 business days after confirmation.
Once your order is processed, you will receive an update with estimated delivery details.

4. Payment Method

Please note that Cash on Delivery (COD) is the only payment method we offer.
Ensure someone is available at the delivery address to make the payment in cash upon receipt of the order.

5. International Shipping

For international deliveries, customs duties and taxes may apply depending on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the shipping fee.
We work with reliable carriers to ensure smooth international deliveries.

6. Delivery Issues

If there are any delays or issues with your delivery, please contact us immediately.
In the rare event that a package is lost in transit, we will work with the carrier to resolve the matter and keep you informed.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.
Cassiel Helpers is not liable for delays or lost packages due to incorrect or incomplete addresses.

8. Restricted Areas

Shipping may not be available to certain remote areas or regions due to logistical constraints. We will notify you if this affects your order.

9. Contact Us

For questions or concerns regarding shipping, please contact us: [email protected].